The Town of Grand Chute operates utility districts to provide
water distribution and wastewater collection. The Grand Chute Town
Board governs the utility district, pursuant to Section 60.74
Wisconsin Statutes. The utility employs five full-time and two
part- time field personnel that are on call 24 hours a day. Two
office staff are available on weekdays to provide customer
The Town water utility purchases its water from the City of
Appleton. The City opened a state-of-the-art water treatment
facility in 2001 to treat surface water it receives from Lake
Winnebago. The Town's utility systems consists of a 1,000,000-
gallon water storage tank, a 750,000-gallon water storage tank,
three booster pumping stations, 1,330 fire hydrants, and 118 miles
of water main. The water system pumps an average of 1.5 to 2.5
million gallons of water daily, serving over 7,000 customers.
The sewer utility maintains approximately 120 miles of sanitary
sewer mains, with 12 sewer lift stations to keep the system
operating around the clock. Sewer mains are cleaned on a regular
schedule to prevent the buildup of grease and debris from the sewer
mains. All Town sewers flow to the Grand Chute-Menasha West
Wastewater Treatment plant (1965 Butte Des Morts Beach Road in the
Town of Menasha).
You may contact our customer service representatives during
regular business hours at 832-1581 or by e-mail to report
problems, ask questions, or request a billing history.
Utility bills are mailed out quarterly after meters are read in
one of three sections. You may also choose to enrolls in Automatic
Private wells are regulated through the Wisconsin Department of
Natural Resources (DNR). The Town of Grand Chute has adopted an
ordinance in correlation with DNR policies.
If you have connected to the Grand Chute municipal water system
and want to keep your well for outside use, you must have the well
tested (twice for coliform bacteria and once for arsenic with a
minimum of two weeks between each test) and obtain an operation
permit from the Town within one year of such connection. Permit
renewals require one of each type of test. To obtain a permit or
renewal, please submit safe test results with the fee ($20) to our
Utility service is available to other areas of the Town of Grand
Chute that do not currently have service. In order to be served,
property must be part of the appropriate sanitary district.
Sanitary District maps are available at the Town Hall. If you are
not attached, properties may be attached through a petition with a
$750 fee per district. Multiple properties may be added on the same
petition. Once a property is attached to a district, property may
receive utility service through a separate petition to the Sanitary
District Commission. All costs of utility extension must be borne
by the benefiting property owners.
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